Operational Manager (Crypto & Fintech Industry) – Remote

Job Description

About the job
Duties
Oversee daily operations of the crypto wallet, OTC desk, customer support, and payment channels
Work closely with tech, compliance, and finance teams to ensure seamless trade settlements and reconciliations
Improve internal SOPs for KYC, onboarding, payments, and transaction flows
Track KPIs related to operations, customer retention, and product efficiency
Implement tools and systems to automate quote generation, settlement reconciliation, and reporting
Ensure all transactions and processes meet internal controls and regulatory standards
Coordinate with liquidity providers, PSPs, and backend service providers
Lead and train support and operations staff; foster a culture of accountability and high performance
Support the CEO/COO in planning expansion, audits, and compliance reviews
Experience using tools like Google Sheets, Airtable, Slack, Notion, or trading dashboard

Skills
Bachelor’s degree in business administration, Operations Management, Engineering, Finance, or a related field
3 Years Experiences
SQL or Data Analytics certifications (e.g., Google Data Analytics, Tableau, Looker) for strong data fluency and dashboard/report-building capability
Nice to have but not essential – Compliance or Risk certifications (e.g., CAMS, ICA, CFCS), particularly useful in fintech or regulated industries where operations touch on KYC, AML, or audit processes

Salary , Ghc8000-15000
Location, Remote

NOTE: Candidates should have experience in (Crypto & Fintech)