IT Support Specialist – Kumasi | Docutech Ltd.

Job Description

Job Title: IT Support Specialist
Location: Kumasi
Reports to: Technical Manager & IT Service Delivery Manager
Company: Docutech Ltd.
We are looking for a dedicated IT Support Specialist to join our team in Kumasi. The role involves providing technical support, installation, and maintenance for office equipment such as printers and photocopiers. The ideal candidate should be service-oriented, organized, and responsive, with a strong focus on timely issue resolution and customer satisfaction.
Key Responsibilities:
• Install, service, and support a variety of equipment (e.g., Xerox, HP printers and photocopiers).
• Respond promptly and effectively to customer requests and service calls.
• Document assigned work processes and understand key business applications.
• Provide daily activity and visit reports to supervisors.
• Maintain full knowledge of company products, services, and internal procedures.
• Acquire and apply knowledge of competitor offerings and market trends.
• Perform routine customer care visits to build and maintain strong client relationships.
• Manage service tickets using platforms such as 4me and 3Manager, ensuring quick resolution for assigned accounts.
• Contribute proactively to customer satisfaction through quality service delivery.
• Continuously improve work efficiency and service quality.
• Carry out any other duties assigned by management.
Requirements:
Education & Experience:
• HND or Bachelor’s Degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
• At least 2 years of experience in IT support or equipment servicing.
• Hands-on experience with servicing production machines and office equipment is an advantage.
• Proven experience in IT support or technical servicing (experience with printers and copiers is a strong advantage).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Knowledge of service management tools and reporting systems is a plus.
• Willingness to travel for customer visits within Kumasi and surrounding areas.
How to Apply:
Send your CV and cover letter to recruitment@docutechgh.com with the subject line: “IT Support Specialist – Kumasi”.